United Airlines have reached out to British Airways with helpful advice on how to reduce the passenger overcrowding that has resulted from their flight disruption.
The global computer failure that started on Saturday has caused massive delays after BA cancelled all flights at Heathrow and Gatwick.
A management consultant from United Airlines contacted the BA crisis response team with pointers on how to deal with customer complaints.
“You’ll get a few troublemakers who expect a seat on the same flight that they’ve booked,” advised the consultant.
“Don’t be afraid to make an example of them. Remember your combat training.”
The consultant also recommended that they appoint a PR spokesperson who can keep a cool head.
“Enforcing a strict dress code is also a great way to cull passenger queues.”